I would give the service tech a 5 star. Reason, he was very prompt and the quality was excellent. Thanks, CC

Cloyd Chaffin

Dundalk, MD

Precision out of Halethorpe MD. was very responsive and did great work! I reached out because the motor was stopping mid cycle going both up and down, and consistently getting worse. I researched them and booked an appointment for the next Thursday. Precision confirmed by call and email to set up date and time. Dakota showed up on time and was very informative, cheerful, and very helpful. He took his time inspecting the setup, the door, the balance and weight distribution, wiring and in the end offered multiple options and explained the tradeoffs between them. Lastly, he gave me a very clear set of quotes for replacing the motor, we went ahead and got it done that day. He was fast and efficient with the removal of the faulty motor and installing the new one. He also left us an estimate for the other door (since they were installed the same time years ago) and said that way when we are ready, they will already have what they need to just come and get it done. Thanks for a great customer experience Dakota and team!

Tina Reid

Essex, MD