average rating based on 1,196 reviews
08/15/2018
Fantastic service! Called at 4pm the day before and the garage door was fixed the next day by 11pm. Repair technician was courteous, knowledgeable, and respectful of time and costs!
Rachel Sternberg
Sykesville, MD
Response from Charan
Service Provided
Garage Door Repair
03/21/2018
Showed up on time, replaced my springs quickly, and took the time to explain to me how the springs worked and how to maintain them. Very satisfied.
Bob
Sykesville, MD
Response from Charan
Service Provided
Broken Garage Door Spring Repair
05/11/2017
Rick was helpful in giving me all the information I needed to make a decision as to the best doors for my needs. He and his assistant were very professional and in and out in no time. Cleaned up and made sure everything was working as it should be. Even my wife was very impressed with their professionalism. They installed three garage door openers perfectly and in very little time.
Charles Bona
Sykesville, MD
Response from Charan
Service Provided
Garage Door Opener Install
03/05/2017
The technicians were here within 3 hours of my phone call. They were very respectful and helpful completing my garage door repair. I was extremely satisfied and would rate them 5 stars.
Sally
Sykesville, MD
Response from Charan
Service Provided
Garage Door Repair
10/04/2016
Very efficient . Garage door fixed and working well.
Charles Laudicina
Sykesville, MD
Response from Harry
Thank you for choosing Precision for your garage door needs.
Service Provided
Garage Door Repair
04/29/2016
The service was outstanding! Mike C. arrived within the designated time frame and moved quickly to identify the problem. He had the necessary parts on the truck and my door was repaired to like new condition very efficiently. Thank you! I will be calling Precision again if my door needs repair.
Kirby Deeds
Sykesville, MD
Response from Harry
We look forward to seeing you again in the future. Please feel free to recommend us to your neighbors.
02/08/2016
The technician was prompt, knowledgable and curteous. The work was completed quickly and thoroughly. I am vets satisfied.
Kevin Sullivan
Sykesville, MD
Response from Harry
Thank you for choosing Precision for your garage door needs!
09/07/2015
Service was excellent. However, there was definitely false advertising on the part of your company. When I chatted with your rep, I was told that the parts installed had a lifetime warrantly. However, when the technician finally arrived, after waiting most of the day, he stated that the parts were only warranteed for 3 years. If I did not already wasted an entire day waiting for your tech, I would have opted for another service company. As it is, I succumbed to not wasting another day and reluctantly took your service.
Crisantito Valencia
Sykesville, MD
Response from Harry
We are sorry there was some miscommunication with the warranty and your services. We hope we were able to discuss this with you to your satisfaction.
04/14/2015
Mike the service tech called me to inform me he was on his way.. he was here between the hours they said they would be here. When Mike showed up he was here for about 30 minutes had my new garage door spring hooked up garage door running.Great company to do business with I appreciate your help you were here within 24 hours and my garage door is up and running.Great company to do business with. I appreciate all your help.Thanks Bob
Bob Adams
Sykesville, MD
Response from Harry
Thank you, Bob! We appreciate your business!
11/16/2014
Great experience. Mike and Tim arrived and went right to work. Mike explained my options and costs in repairing our garage door. He also told me about annual maintenance I can do myself. They were very efficient, polite and courteous. I would definitely call Precision Doors again.
Elizabeth Cohill
Sykesville, MD
Response from Mike Brickner
Thank you for choosing Precision for your garage door needs. We appreciate your business.
11/01/2014
Mike C came to my house when he said he would and completed the job in a timely manner. I liked being told who would be coming to my house and I could read a little bio on that person on the website. Thanks again and we will use your company again.
Don Rites
Sykesville, MD
Response from Peggy
Glad to hear it! Thank you for choosing Precision!
09/07/2014
Serviceman did a very good job in a little amount of time. He also inspected both doors and gave me information about regular maintenance. I would use your company again if needed.
William + barbara Anderson
Sykesville, MD
Response from Mike Brickner
Thank you for being a Precision Door customer!
05/10/2014
Mike arrived exactly when he said he would and diagnosed the problem correctly in under a minute. He had the replacement gear needed for the repair with him and fixed it quickly, after telling me exactly how much it was going to cost. He also reviewed routine maintenance with me (as he was doing it) so I could do it in the future. Overall much better than I expected, and I'll be using Precision in the future.
Robert Campbell
Sykesville, MD
Response from Mike Brickner
Thank you for choosing Precision!
12/10/2013
Hi, we received very professional service, from the first phone call to make the appointment, to the Technician, Mike C. Mike C. was prompt, courteous and very knowledgeable. He explained the work and answered every question thoroughly. Would recommend this company and Technician highly based upon our experience.
Kathy Phelps
Sykesville, MD
Response from Mike Brickner
Thank you for your kind words and especially your business with Precision!
07/23/2013
Overall, the Service Technicians called ahead of time and arrived within the window that they stated. They asked the situation, addressed it, and installed the necessary components to fix it. The fix was done in a professional and timely fashion. They made me aware of the upfront cost before they fixed it, and showed me how to maintain it for the best results.
Coleman Myron
Sykesville, MD
Response from Mike Brickner
Thank you for your comments. We appreciate your business!
10/11/2012
We were very happy with the service. Derrick is very professional, efficient, knowledgeable, and laid out the repair options and associated costs - no surprises. He even went above the call of duty adjusting my second garage door by standing on the seat of my riding mower since I hadn't cleared out that side of the garage. Doesn't get any better than that. For future repairs or an all out upgrade when the time comes we will call Precision.
Michael Hutman
Sykesville, MD
Response from Mike Brickner
We appreciate your comments. Customers love Derrick! We are happy to have him.
07/23/2012
I have never been more pleased. Derrick was early and solved the problem in a few minutes. Reassembled, tested, and lubricated my system. Mentioned a couple of things I should keep an eye on and was on his way. After a week of accomplishing nothing except a visit to the emergency room, all is as it should be. Derrick was professional and courteous. I should have called Precision first!
Charles Bona
Sykesville, MD
Response from Mike Brickner
We are so glad everything worked out for you, and Derrick was able to assist you. Thank you for your confidence and kind words! Hope you are healing quickly!
07/17/2012
Derrick did a great job repairing our garage door! He showed up on time, explained the problem to us, and very efficiently repaired the door- which needed a new spring. It now works great, and we would use your company again, and recommend you to others. Thanks alot!
Michelle Stack
Sykesville, MD
Response from Mike Brickner
Thank you for your kind words about Derrick and our company. We appreciate your business!
04/11/2012
Same day service. Technician did an outstanding job. Very professional and explained what the problem was and what was required to fix it. When finished, he took the time to explain some routine maintenance and upkeep that I can easily perform. Thanks!
john black
Sykesville, MD
Response from Mike Brickner
04/01/2012
Met 3 individuals: Derrick, JT & John for garage door repair, replacement quote & installation of door & belt-driven motor, respectively. Each were incredibly polite, professional & knowledgable. Satisfaction of the product is a given but customer service was outstanding. Sure to recommend friends & family whenever occasion arises.
robert tryson
Sykesville, MD
Response from Mike Brickner
We appreciate your kind words. We are proud of all of our technicians, and the way the way they treat our customers!
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