average rating based on 1,196 reviews
10/27/2012
Our extension spring sprung Friday night. Sat. morning we found Precision on Angie's list as a Grade A vendor. A call at 9:00AM was met with immediate help. By 1:00PM Derrick had replaced our springs with professional attention to detail. We were thrilled with response and service.
Karin Bunch
Ellicott City, MD
Response from Mike Brickner
Thank you for your comments! We appreciate our customers!
10/23/2012
Technician was very knowledgeable and extremely professional. I would definitely use your company again!!
Richard Lees
Ellicott City, MD
Response from Mike Brickner
Thank you for your business. We appreciate your confidence in Precision.
10/22/2012
Derrick did an excellent job, it is a pleasure to watch a professional who knows what needs to be done then goes ahead without delay and does it. I own my own business and would be estatic to have Derrick as an employee. My employees are excellent and he is also. Chris Jubok
Christian Jubok
Ellicott City, MD
Response from Mike Brickner
Thank you for your kind words. Derrick is a valued employee of Precision, and has been with us many years. You can see why our customers love him!
09/01/2012
I WOULD RECOMMEND THIS COMPANY TO MY NEIGHBOORS AND FRIENDS CAUSE THE SERVICE THAT MR. DERRICK(TECHNICIAN) PROVIDED WAS OUTSTANDING. HE REPAIR THE PROBLEMS THAT I HAD AND THE DOORS ARE WORKING PROPERLY NOW. VERY PROFFESSIONAL SERVICE. THANK YOU. I USED THE ANGIE'S LIST TO START THE THE PROCESS OF CONTACTING THIS COMPANY.
Martin Jordan
Ellicott City, MD
Response from Mike Brickner
Thank you! We appreciate your feedback and are glad your experience was up to your expectations!
07/30/2012
Technician came at the beginning of the given time range, did a thorough check of our door mechanism and replaced parts that had broken and that had contributed to the damage of our garage door mechanism. The technician was speedy and courteous.
Brian and Vivian Stone
Ellicott City, MD
Response from Mike Brickner
Thank you for your kind words about Derrick and Precision. We appreciate your business!
07/09/2012
I was very pleased with how the service call was handled from beginning to end. When I had a problem with making an appointment to have a garage door tune-up later in the month, the person went ahead and fit me in that week. Derrick showed up a little late that day (some jobs took longer than expected) but the company had called me twice earlier to warn that he was delayed and Derrick himself apologized for being late. Then he got right to work and did a tune-up plus ... after consulting with me ... replaced the "rollers" on the garage door. The door now opens really smoothly and quietly.
leah laurange
Ellicott City, MD
Response from Mike Brickner
We try to make sure our customers are informed and satisfied. Thank you for your business.
06/18/2012
Derrick was very pleasant, but unfortunately my opener went crazy right after he left. Kept opening and closing on its own.
John Kassab
Ellicott City, MD
Response from Mike Brickner
Thank you for your comments regarding Derrick. He is an outstanding technician. I spoke with him about this matter. He informed me that you had ordered your own circuit board and could not get the remotes programmed. He programmed the remotes as instructed. Derrick is going to order the proper circuit board and install it. There is a possibility that the board you installed was not done correctly. Please return and review us again once this is corrected.
05/28/2012
Excellent service; called fifteen minutes before arriving; well mannered gentleman;repairs completed and doors working fine. Thank you.
Shirley Stewart
Ellicott City, MD
Response from Mike Brickner
05/15/2012
I contacted Pecision late in the morning and Derrick came to the house by 3 PM. Within 30 minutes the broken spring was replaced. Customer Service is top notch starting with initial phone contact through completion of work.
Craig Wehr
Ellicott City, MD
Response from Mike Brickner
Derrick is an outstanding technician, and we are happy to have him! Thanks for your feedback and your business!
04/07/2012
Derrick is personable and knowledgable. Helped explain the problem and gave tips to good maintenance.
Robert Freund
Ellicott City, MD
Response from Mike Brickner
02/07/2012
Excellent service. Thanks for quick response!
B. James
Ellicott City, MD
Response from Mike Brickner
02/06/2012
Great job! I appreciate the courteous and prompt service.
J. Rawlings
Ellicott City, MD
Response from Mike Brickner
Thank you for your kind words!
02/03/2012
Very professional and courteous staff!
P. Saraf
Ellicott City, MD
Response from Mike Brickner
12/14/2011
Great job! Will pass your number to anyone that needs your service!
J. Brennan
Ellicott City, MD
Response from Mike Brickner
We appreciate your business and your referrals!
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