average rating based on 1,196 reviews
11/04/2014
Your technicians were prompt and very knowledgeable. Great service.
Vaughn Foreman
Randallstown, MD
Response from Mike Brickner
Thank you for your kind words! Our goal is to provide the best service in the most professional manner. We're glad we met your expectations!
11/03/2014
I don't appreciate the game my technician played by calling in his office to get approval to supposedly get me a discount which still cost me $370.00 for springs that only cost $25.00 for the pair. (15 minutes of work) will not be using again or recommending to anyone.
Virda Hickman-Briscoe
Lutherville Timonium, MD
Response from Mike Brickner
We have standard prices for the springs we sell. These springs are high quality springs-30,000 cycle. The springs you are quoting are not of the same quality.Most likely, they are 3-5,000 cycles. Springs are replaced by our trained technicians, who have learned how to work efficiently and safely. We don't offer discounts to every customer. Our technician was trying to help you get the best and safest repair for your door. If you would like more information about the difference in spring costs, please call our office, and we will explain in more detail.
11/01/2014
Mike C came to my house when he said he would and completed the job in a timely manner. I liked being told who would be coming to my house and I could read a little bio on that person on the website. Thanks again and we will use your company again.
Don Rites
Sykesville, MD
Response from Peggy
Glad to hear it! Thank you for choosing Precision!
10/29/2014
Great service. Fast repair on replacement of garage door springs. First rate business.
Guy Arcieri
Hanover, MD
Response from Peggy
We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.
10/28/2014
The technician diagnosed the problem very quickly, and also made the repair in a timely manner.
Maynard Blomquist
Severna Park, MD
Response from Mike Brickner
Thank you for being a Precision Door customer!
10/27/2014
Great service, will use again . Referred to sister and family ,
Deborah Gillian
Woodstock, MD
Response from Mike Brickner
Thank you for being a Precision Door customer!
10/25/2014
Excellent customer service and prompt service. This is my second time calling for service from your company and starting from the request be taken to the completion I give 5 stars. Excellent job!!!!!!!
Sharon Johnson
Hanover, MD
Response from Mike Brickner
Thank you for your kind words about your experience with Precision. We look forward to serving you and your neighbors in the future.
10/22/2014
Derrick from Precision Door Service was outstanding. Appt. was easy to make. my tech was outstanding and explain all of my options. The price for all services performed was good. I would definitely use Precision Door for any future garage door needs.
Marvin Denson
Severn, MD
Response from Mike Brickner
Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.
10/18/2014
The desk staff was very polite and courteous. The technician seems to be in a hurry. Did the job fine, but was messy leaving broken screws on the floor while replacing the hinges.
Kalathil Shashi
Towson, MD
Response from Mike Brickner
Thank you for comments. We will use them in our training to enable our technicians to provide the best in customer service.
10/16/2014
Mike C. did a great job. He called when he was in 15 minutes from my home. Went beyond the repair to oil my door and replace a light bulb that saved me (or my husband) from another task. Polite, professional and explained well whatever I asked. Well done.
betty morganstern
Annapolis, MD
Response from Mike Brickner
Thank you for choosing Precision for your garage door needs. We appreciate your business.
10/14/2014
Timely and high quality service.
Matthew Speicher
Baltimore, MD
Response from Mike Brickner
Thank you for your kind words about your experience with Precision. We look forward to serving you and your neighbors in the future.
10/13/2014
Not a very good experience. It was a very short phone call after the repair person reviewed the work, I asked for a detailed written estimate for the required work and parts, was told he was going to give it, but have not received anything.
Nishan Topjian
Arnold, MD
Response from Mike Brickner
I spoke with our technician, who stated he called on the way. You were not at home, and told him what was wrong. You told him to leave, as you felt the price was high. He asked that you pay the service call, which you refused. Our technicians are paid by the job, so he made no money coming out to your house.
10/10/2014
mike called to say he was on his way.
He was very professional and extremely well versed about his work.
thanks!
Bea Robbins
Glen Arm, MD
Response from Mike Brickner
Thank you for your kind words about your experience with Precision. We look forward to serving you and your neighbors in the future.
10/09/2014
The service technician did an excellent job. He was friendly and was willing to take time to answer my questions.
Craig Munshower
Ellicott City, MD
Response from Mike Brickner
We appreciate your kind words and your business.
10/08/2014
Thanks for sending Barry. He was very kind . Very knowledgable,and ptofession slams knowlegable. He took time to explain everything. For any future service we would like for him to serve us. Thank you. All 5
Mary and Daniel BLACK
Clarksville, MD
Response from Mike Brickner
Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.
10/05/2014
Excellent service. Technician was at my house on the time line provided and did the job very quickly and efficiently. An e-mail was sent to me with a picture of the technician that was coming which a good level of security. The technician was ready to repair my door with all the tools and required parts that were needed. If I have a problem with the garage door I will use Precision again.
Rafael Rios
Ellicott City, MD
Response from Mike Brickner
Thank you for your business. We appreciate our customers!
10/04/2014
I called your company and my door was fixed, but $528 dollars for 100 dollars in parts and 40 minutes of labor, never again.
Rodney Wellington
Severn, MD
Response from Mike Brickner
We appreciate your business. Our prices are a little higher than others because we use only high quality materials and parts. Thank you.
10/03/2014
Mike was on time and fast. He did a great job.
Sunny Mallick
Ellicott City, MD
Response from Mike Brickner
Thank you for being a Precision Door customer!
10/02/2014
Mike is very professional.. Arrives on time.. Done the job so quickly. You can guarantee that your garage can be fixed in a day if you call before 12 noon as what the website says.
Ephraim Gamolo
Reisterstown, MD
Response from Mike Brickner
Thank you for being a Precision Door customer!
10/02/2014
I was extremely happy with the service for my garage door. Both calls I made to your office were answered immediately by a very friendly receptionist. I easily got an appointment at a time that was convenient for me. The technician who came out to do the job (Mike C) was excellent and resolved the issue with my garage door in about 45 minutes. I was very happy with the work and will definitely use this company again for future work.
Jennifer Hughes
Glen Burnie, MD
Response from Mike Brickner
We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.
09/30/2014
The way things should be. Tech called before coming and arrived early. He quickly assessed the repair, provided a cost quote, worked with available discounts, explained the work, completed the work and explained required preventive maintenance. Doors worked better than new when complete. Had one small issue that was quickly addressed and resolved. Would use them again.
Kevin Kutz
Pasadena, MD
Response from Mike Brickner
We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.
09/25/2014
Mike and his partner did an excellent job! They called 40 minutes before arrival, and finished the entire repair within 30 minutes.
greg bailey
Odenton, MD
Response from Mike Brickner
Thank you for your business. We appreciate our customers!
09/25/2014
Arrived exactly when promised. Quickly discovered the problems, and explained well. Door fixed and working great now.
Thank you
Sherry Merschoff
Pasadena, MD
Response from Mike Brickner
We appreciate your kind words and your business.
09/22/2014
Service person was early to appointment
and was done in less then a hour
Wingate Pritchett
Cockeysville, MD
Response from Mike Brickner
We appreciate your kind words and your business.
09/19/2014
Excellent work diagnosing misaligned track and damaged cables. Quickly took care of both, adjusted door to open and close effortlessly. I would have preferred that this have been detected in our "tune-up" earlier in the week, rather than having another service call/fee, but in the end, the door works perfectly. Thank you.
Matthew Bulley
Baltimore, MD
Response from Mike Brickner
Thank you for being a Precision Door customer!
09/17/2014
Excellent service; oversight on our part with regard to unlocking lock switch on wall light panel. Look forward to your servicing in the future.
Thank you.
Roberta Grace
Annapolis, MD
Response from Mike Brickner
Thank you for choosing Precision for your garage door needs. We appreciate your business.
09/14/2014
Recently my garage door began to act up, and I became somewhat alarmed. I was fit in on the schedule early the next day, and Derrick came to work on the door. He did a full inspection, discussed what needed to be done along with providing me costs on each of the options. After I chose the option, he was finished within an hour. Since my garage is not attached to my home and since I have mobility problems, Derrick showed his concern for my having to remain outside with him, suggested that I return to my home, and informed me he would call me when he was done, which he did. The door now moves smoothly from one position to another quietly. Derrick also took the time to explain several things about the garage and the opener that I did not know. Good experience.
Gail Golden
Odenton, MD
Response from Mike Brickner
Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.
09/12/2014
This was our second service from Precision and as was the case in the first, your staff was prompt, efficient, and professional. Keep up the great work!
Matthew Bulley
Baltimore, MD
Response from Mike Brickner
Thank you for being a Precision Door customer!
09/07/2014
Serviceman did a very good job in a little amount of time. He also inspected both doors and gave me information about regular maintenance. I would use your company again if needed.
William + barbara Anderson
Sykesville, MD
Response from Mike Brickner
Thank you for being a Precision Door customer!
09/06/2014
This was a return visit for Mike C. He corrected a problem in March and once again, a different problem, got the door opener unit up and running by replacing the circuit board. This avoided the need to purchase a new unit at this time. The added plus was Precision sent him out on the same day I made the call for service. Happy ending all around. Pleased again!
Fred Olias
Ellicott City, MD
Response from Mike Brickner
Thank you for your kind words about your experience with Precision. We look forward to serving you and your neighbors in the future.
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