average rating based on 1,196 reviews
03/09/2013
Technician arrived as scheduled, was courteous and explained the needed repair clearly. Estimate was provided.
Earle Eagan
Baltimore, MD
Response from Mike Brickner
Thank you for your business!
03/04/2013
Derrick was very professional, knowledgeable, and friendly. The problems and options were described to me clearly. The work was done quickly and to a high degree of quality. After the work was complete, the repairs were shown and explained to me, and the clean up was great.
The only negative was that I felt that the service was largely overpriced (this is based on other online offers I have since seen for similar services).
Paul Rebman
Baltimore, MD
Response from Mike Brickner
Thank you for your business"
03/03/2013
The repair man was here on the time slot set up. He was able to tell me reight away what the problem was and he fixed it. The garage door is performimng just like new once again.
Charles Booker
Glen Burnie, MD
Response from Mike Brickner
Thank you for choosing Precision!
02/27/2013
Allen arrived on time and provided a quick phone call before he range the doorbell. He got to work quickly, was very courteous and answered all of our questions. Our other garage door opener is old and we now plan to use Precision to replace it as well.
Dale Eck
Owings Mills, MD
Response from Mike Brickner
Thank you for choosing Precision for your garage door needs. We look forward to working with you again.
02/24/2013
Very disapointed, Tech came out did absolutly nothing but give me two quotes for crazy amounts of money and still wanted the service fee, even though nothing was done. Won't call them again for sure!
Rich Norman
Crofton, MD
Response from Mike Brickner
While we appreciate your comments, we must inform you of the fact that customers use their doors for years, and never lube or have their door adjusted and maintained. These customers sometimes get mad at us when they need to have work completed. As the customer, you have the choice to repair your door or not. Our service fee is used to cover the cost of fuel and technician time to drive to your home and assess your door needs.
02/23/2013
Fantastic customer service from start to finish!! Have had a wonderful experience each time we have used Precision Garage Door Service. Would highly recommend them.
Kathi Bair
Lutherville Timonium, MD
Response from Mike Brickner
Thank you for your kind words and your business!
02/22/2013
Derrick is great! Your company and staff do outstanding work at a fair price. On top of that service is far superior to the big chain stores. Thanks!
Jeff Gibson
Owings Mills, MD
Response from Mike Brickner
Thank you for your business and confidence and Precision!
02/21/2013
I was happy to find your company online and to read all the positive reviews. I can only echo them. Appointment was scheduled for the next day, Derrick showed up in the scheduled time block
Heather Costigan
Marriottsville, MD
Response from Mike Brickner
Thank you for your kind words about Derrick and Precision. We appreciate your business.
02/18/2013
I purchased a 25 point inspection service for both of my garage doors via a AAA Member Deal. It was easy to call and schedule the appointment, and the technician arrived on-time. He was friendly, personable, knowledgable and professional. He performed the inspection, describing items of note and recommendations as he went. He completed the inspection, replaced the wheels on the side of each door and lubricated them. MUCH quieter now. Overall very happy with the entire experience. Thanks!
Jason Arnold
Severn, MD
Response from Mike Brickner
We appreciate your business! Thank you for choosing Precision.
02/18/2013
Excellent service! I called at 9:00a and someone was there that morning; by mid-afternoon our broken garage door opener was replaced. I would definitely recommend Precision.
Lauren Caro
Baltimore, MD
Response from Mike Brickner
Thank you for your business. We appreciate your kind words, and look forward to working with you and your neighbors in the future.
02/16/2013
I HAVE USED PRECISION SOME YEARS AGO. MY RECENT SERVICE WAS VERY GOOD, ARRIVING AT THE TIME SCHEDULED,PLEASANT AND EXPERIENCED TECHNICIANS. NO COMPLAINTS. WILL USE AGAIN WHEN NECESSARY.
Evelyn Simmers
Parkville, MD
Response from Mike Brickner
Thank you for your continued business and confidence in Precision!
02/15/2013
Very happy with the service, I called and got an appointment right away. The Technician was polite and efficient.
Thank you!
Radhika Sitaram
Ellicott City, MD
Response from Mike Brickner
We appreciate your business.
02/09/2013
Derrick arrived within the appointment time frame window and diagnosed the problem quickly and replaced the missing part all with 20 minutes. Both techs were polite and helpful. Will use Precision again.
Karen Kurtz
Baltimore, MD
Response from Mike Brickner
Thank you for choosing Precision!
02/06/2013
The technician was on time and very courteous. Technician explained the job and what was needed and recommended to accomplish the repair on my garage door. The garage door was repaired in no time and operated smoother then before. I was very pleased with the service, the technician, and the company and I would recommend them for your garage door repairs and maintenance.
Joel Goldbeck
Fork, MD
Response from Mike Brickner
We appreciate your feedback and you business. Thank you!
02/06/2013
I chose Precision for location and I had thought we used them before. My garage door was broken and they came out the same day. Unfortunately, they didn't have the part but returned the very next day. Extremely professional, knowledgable and VERY NICE.
Harriet Hawse
Woodbine, MD
Response from Mike Brickner
Thank you for choosing Precision! We appreciate your business.
02/06/2013
Harry,
I called at 7:00am on Wednesday and had a service appointment scheduled that morning between 8 & 10. Where else could I get immediate service without a emergency surcharge?
The guys were prompt, efficient and rapid in making the necessary repairs.
As a small business owner, this is how to run an enterprise.
Congratulations!
Gerald R. Veydt
President
VEYDT/KING & CO, Inc.
Gerald Veydt
Lutherville Timonium, MD
Response from Mike Brickner
That's what we try to do for all of our customers! We appreciate your comments and your business!
02/04/2013
YOUR COMPANY HAS PROVIDED SERVICE TO ME QUITE A FEW YEARS AGO AND IT WAS VERY SATISFACTORY. YOUR TECHNICIAN WAS HERE TODAY AND I MUST SAY I COULD NOT HAVE ASKED FOR A MORE POLITE, DEDICATED INDIVIDUAL. SADLY, MY PROBLEM WOULD HAVE COST MORE THAN I COULD AFFORD RIGHT NOW, BUT HE GAVE ME OPTIONS THAT I WILL TAKE WHEN FINANCES ARE BETTER THAN NOW. HE FIXED MY DOOR SO THAT I CAN OPEN IT MANUALLY UNTIL I CAN TAKE ADVANTAGE OF THE OPTION HE GAVE ME.
Evelyn Simmers
Parkville, MD
Response from Mike Brickner
Thank you for your comments. We look forward to working with you again in the near future.
01/30/2013
I purchased the Angie's List deal. Service Tech was on time, very nice and personable. He seemed knowledgeable on garage doors.
Kelly Salapong
Columbia, MD
Response from Mike Brickner
Thank you for choosing Precision!
01/29/2013
I have had my own company for 30 years. I was impressed with your profesional service and your website. Thank You!!!
Bernie Schenning
Pikesville, MD
Response from Mike Brickner
We love to hear from other business owners! Thank you!
01/28/2013
My home is in Elkridge. No location listed is close.
He was on time and fixed the problem in 10 minutes.
Thanks!
Charlie Watkins
Elkridge, MD
Response from Mike Brickner
We appreciate your business. Thank you for choosing Precision!
01/25/2013
We are very pleased with our service. We called and our door was serviced the next day. Derrick diagnosed and repaired our door in less than an hour. We can not believe the difference in how our door operates. We will have our door serviced by Precision yearly.
Curt Walp
Middle River, MD
Response from Mike Brickner
Thank you for your comments. Our customers love Derrick!!
01/25/2013
Great service, polite, friendly technician. Very competent. Goof value.
Sally Adebamowo
Ellicott City, MD
Response from Mike Brickner
Thank you for choosing Precision!
01/24/2013
I cannot tell you how pleased we are with the service that we received today. I told my wife before your technician arrived how impressed I was with your scheduling team -- calling to confirm, calling to let us know that your tech was delayed due to the snow, and now, getting a follow-up message and survey only hours after the work was performed. Outstanding! Thank you. Our garage door has never sounded better...or quieter.
Greg Schuckman
Ellicott City, MD
Response from Mike Brickner
Thank you for choosing Precision! We appreciate your kind words, but mostly, your business!
01/15/2013
Derrick was very polite, on time and did a great job! Thank you for such great personal service!
Micheal & Jenai Paul
Baltimore, MD
Response from Mike Brickner
Thank you for your business! We look forward to serving you and your neighbors in the future.
01/14/2013
I am very pleased with the great service I received from Precision Garage Door Service. Every aspect was first class and I would highly recommend them to anyone.
Richard Henggeler
Ellicott City, MD
Response from Mike Brickner
We appreciate you! Thank you for choosing Precision!
01/14/2013
Service and service technician, Barry were efficient, proficient and expedient.
Abraham Joshua
Ellicott City, MD
Response from Mike Brickner
Our customers love Barry! Thank you for choosing Precision for your garage door needs.
01/12/2013
Bought a coupon from Angie's List. My garage door needed attention. Was able to make an appointment for the next day. Derek performed a tune up and my garage door was performing much better. Thank you Precision! Will definitely call when my garage door needs anything. Thank you!
Lynne Wilkie
Ellicott City, MD
Response from Mike Brickner
Thank you for your business! We look forward to serving you again in the future.
01/05/2013
I am extremely pleased with Precision's customer service and workmanship! I have been using Precision for replacement and servicing my three garage doors for years. You. I usually receive next day service, their prices are reasonable, they come during the 2 hour time frame they offer, and they stand behind the products they sell and give a very good warranty. I recently had a problem with a garage opener they installed and they have replaced the defective part for free. Derrick is the best technician. He is very knowledgeable, highly trained, and trustworthy. I highly recommend Precision and Derrick!
Catherine Kovacs
Linthicum Heights, MD
Response from Mike Brickner
Thank you for your kind words about Precision and Derrick. We value the comments of our loyal customers.
01/05/2013
Barry and his assistant were fantastic. After calling me a half hour prior to my scheduled service appointment, the Precision team promptly arrived and got right to work. First, they assessed my needs and clearly articulated the options that were avaiable to get my garage door functioning up to par. They were able to answer all of my questions and concerns about the product options, time required for the job, and the associated costs. Both service team members quietly went to work. Once the job was completed, they double-checked the functioning of the garage door, key pads,and the remotes. They even helped my husband key code his car to acces the garage! I would definitely recommend this company based on the quality and efficiency of this team member and their pleasant work attitude. We tip our hats to Barry and Michael for a job well done!!!!! We live in Glenwood, MD
Julie Vogt
Glenwood, MD
Response from Mike Brickner
Thank you for your business and your kind words. We appreciate our Precision Door customers!
12/29/2012
Precision Garage Doors is the best! In May 2012, Derrick came out and tuned up my garage door. He found a stripped coupling and replaced it. Recently, the door opener stopped working again. Within 24 hrs of calling for an appointment, Derrick was back out. When he found the coupling had stripped again, he replaced it at no charge.
On both visits, Derrick was very pleasant and professional. Not only will I use them for any further work, but I will recommend them to all my friends.
Louise Brownell
Baltimore, MD
Response from Mike Brickner
Thank you for your confidence in Precision! We truly appreciate our customers.
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