average rating based on 1,196 reviews
11/27/2019
Garrett was absolutely wonderful. He was polite, worked quickly and efficiently. The company scheduled service quickly. Top notch service all the way around. Would definitely use this company again.
Eva Coppersmith
Westminster, MD
Response from Mike Brickner
11/25/2019
Tech was very friendly and knowledgeable,did a great job,thank you
Wanda Sullivan
Crofton, MD
Response from Mike Brickner
Service Provided
Garage Door Repair
11/19/2019
The job was completed quickly and my garage door is working fine.
Marc Felton
Gambrills, MD
Response from Mike Brickner
11/18/2019
you was very professional and friendly explained every thing
Susan Awad
Columbia, MD
Response from Mike Brickner
11/17/2019
Jeff (the technician) is knowledgeable, courteous and dedicated. He came in in spite of late hour, diagnosed and discussed the problems, and promptly fixed the garage door.
George Hoche
Monkton, MD
Response from Mike Brickner
11/14/2019
I contacted Precision Garage Door late in the afternoon when my door broke and they had me scheduled for 1st thing the next morning. They provided me the name and picture of the tech who was coming. The tech called and said he was on his way and when he got here he reviewed the situation and gave me an estimate of the repair costs after he explained when was wrong and how he was going to fix it. I also asked the cost of a new door opener and he explained the various types available and the differences as well as cost. I had a new opener installed and when all was said and done the cost was what was quoted to me at the outset of the work with no hidden cost or added sales pressure to buy more. I appreciated the professionalism of their organization from the time they answered the phone to the complete service work.
Bob Dubit
Owings Mills, MD
Response from Mike Brickner
11/13/2019
I called because the reviews of this company were so stellar. The lady that answered the phone was so kind and helpful, and she was able to schedule me for service that same morning. The tech that greeted me on time was also very kind, and went above and beyond to repair my damaged garage door and even taught me how to maintain the door in future. He even assisted me in reprogramming the outdoor pass code and tightened a light bulb on my motor I didn't even realize I had! He was thorough in explaining the price of parts, labor, etc.. 12/10 will call again if I need help with my garage door.
Kaitlyn Rao
Annapolis, MD
Response from Mike Brickner
11/12/2019
Barry was very good. I was impressed with his expertise.
Juan Pagan
Columbia, MD
Response from Mike Brickner
11/10/2019
We were in a pickle, the garage door motor was acting up and we settled on the house the next day. We called and got scheduled immediately. The tech, Derrick arrived, diagnosed the issues and fixed them. He completed some preventative maintenance on the unit and made sure the safety features for the new owners were functioning properly. Derrick was extremely polite and professional. If we were not moving out of the service area, we would make Precision Garage Door our company of choice. Thank you PGD.
Ellicott City Chausse's
Michel Chausse
Ellicott City, MD
Response from Mike Brickner
11/09/2019
Great response and fixed the issue quickly. Would recommend if you need any garage door repairs.
Susan Wilfong
Baltimore, MD
Response from Mike Brickner
11/08/2019
Technician was very professional and courteous and did the replacement work promptly. Highly recommend!
Robert Jacoby
Eldersburg, MD
Response from Mike Brickner
11/01/2019
Service Man (John ) was on time, Explain what to look for in worn parts & how they work against ea. other. The door was fixed in a very timely manner. I am very happy that I choose them for my repairs.
Mike Rhoten
Hampstead, MD
Response from Mike Brickner
11/01/2019
Once again the service technician,was friendly, knowledgeable, efficient, and neat. His work went quite rapidly with no hesitation. Derrick was technician. Will recommend Precision to anyone in need oof garage door service or replacement.
David Smith
Finksburg, MD
Response from Mike Brickner
11/01/2019
Derrick just left our house and did an amazing job servicing our double garage doors!! We spent hours trying to do it on our own, it Derrick took little time in quickly identifying the issue and fixing it. He reset our passcodes on the doors, and fixed the sensors. He even went above and beyond by replacing a 5 year old latch that we didn’t even speak of and also greased the tracks. We had infinity garage door company come out a few weeks ago and they tried to scam us, so we appreciate precision garage door company for having such a great technician. Thanks!
Chris Campbell
Westminster, MD
Response from Mike Brickner
10/31/2019
Once we got past a difference on the appointment time. all went smoothly. Your tech. was very helpful, did his work and was on his way.
I will use your firm again.
Doug D.
Severn, MD
Response from Mike Brickner
10/29/2019
He was very knowledgeable and he took pride in his work. He showed me everything he replaced and he gave instructions on how to lubricate to maintain the mechanism.
Andrew Clemmons
Crofton, MD
Response from Mike Brickner
10/21/2019
Quick response, quick service. Great job will use again.
Bill Reynolds
Owings Mills, MD
Response from Mike Brickner
10/15/2019
i called Precision because the wire came off of the pulley. Precision sent out Keith who made the necessary recommendations in a very professional and proficient manner. Within an hour the garage door was fixed and operating. I appreciated Keith's honesty, integrity and professionalism.
Lilly Lehnert
Fulton, MD
Response from Mike Brickner
Service Provided
Broken Garage Door Spring Repair
10/08/2019
Precision is responsive, timely, and does excellent work. A spring broke and the door was unusable. Barry was dispatched quickly. He gave me advance notice when he would arrive, quickly assessed the situation, and did a thorough job explaining what needed to be done, the options, and the cost. He got the repair done quickly, showing me what he'd done how to maintain it. He clearly understands what customer service is.
Michael Tan
Baltimore, MD
Response from Mike Brickner
10/07/2019
Barry did an outstanding job installing my door opener in the past, so I decided to call Precision to repair my door springs. As usual Barry was on time and did an outstanding job. I hope all your employees in your organization are of Barry's caliber. Barry is very knowledgeable and a professional.
Reginald Madden
Severn, MD
Response from Mike Brickner
10/05/2019
5 star service!
Carla Mcgrain
Columbia, MD
Response from Mike Brickner
10/03/2019
Service was great Tech was very
Professional . answered all concerns .
Bonnie King
Catonsville, MD
Response from Mike Brickner
10/03/2019
We called Precision because they had installed our door in 2013 and had done a fine job. When the spring broke and my car was stuck in the garage Precision sent Barry the next morning. The work was done quickly and efficiently. The door now works perfectly.
Glenn Klavans
Severna Park, MD
Response from Mike Brickner
09/30/2019
Derrick was on time and did an excellent job. He fixed the safety cable on one of our garage doors, checked/tightened the bolts (both doors), and re-nailed the lower part of one of the "facing borders" that had separated.
Jerry Ward
Ellicott City, MD
Response from Mike Brickner
09/29/2019
Technician showed up at stated time he was good but for $1700 for 1 door opener I believe I was taken to the cleaners
Hugh Downing
New Windsor, MD
Response from Mike Brickner
09/29/2019
Extremely professional. They care about their work. Derrick is great.
Can't say enough good things.
Ed Dreiband
Owings Mills, MD
Response from Mike Brickner
09/27/2019
All work was done very efficiently and met all my expectations. Everything was well explained and professionally performed. I would be happy to recommend.
Richard Corfield
Ellicott City, MD
Response from Mike Brickner
09/25/2019
Your technician, John, is a very learned individual. He is very pleasant and illustrates great knowledge in his field. John makes every attempt to please the customer with a smile. Needless to say, I was extremely upset prior to his arrival but when he appeared and completed the repair, he made me smile and I forgot the cost of the repair.
Ruth Dasa
Gambrills, MD
Response from Mike Brickner
09/24/2019
I give this company a 5 star rating! Our garage door failed on a Friday evening. We called this company on Monday morning and they had it fixed by Monday evening! We expected to have to wait a few days and were happy to have it fixed the same day we called. The repair was done by a knowledgeable and polite service provider. I highly recommend them!
Cathy Huzzy
Taneytown, MD
Response from Mike Brickner
09/22/2019
Barry did a great job. Very knowledgeable and explained the problems with the opener. Great personality.
Bryan Walker
Hanover, MD
Response from Mike Brickner
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