average rating based on 1,196 reviews
09/02/2012
I had a garage inspection performed which I had purchased through an Angie's List big deal. I was able to schedule an appointment quickly and Barry actually showed up early, after the office called to ensure that would be okay. He was very personable, performed the coupon work, then also recommended safety cables since I have small children. When my husband returned home, he went through all the information he had found during his inspection and his recommendations a second time. He also took the time to show my 3 year old daughter the rollers in his tool box which she was curious about and let her have a couple to play with. I would highly recommend this company as my experience with them was stream-lined and extremely professional.
Alexis Sassi
Columbia, MD
Response from Mike Brickner
Thank you! We appreciate your comments, but most of all, your business. Barry is a very valuable member of Precision Garage Doors. He treats all of his customers this way!
09/01/2012
I WOULD RECOMMEND THIS COMPANY TO MY NEIGHBOORS AND FRIENDS CAUSE THE SERVICE THAT MR. DERRICK(TECHNICIAN) PROVIDED WAS OUTSTANDING. HE REPAIR THE PROBLEMS THAT I HAD AND THE DOORS ARE WORKING PROPERLY NOW. VERY PROFFESSIONAL SERVICE. THANK YOU. I USED THE ANGIE'S LIST TO START THE THE PROCESS OF CONTACTING THIS COMPANY.
Martin Jordan
Ellicott City, MD
Response from Mike Brickner
Thank you! We appreciate your feedback and are glad your experience was up to your expectations!
08/21/2012
On time. did an excellent job, very courteous.
Ken Steil
Clarksville, MD
Response from Mike Brickner
Thank you for your business!
08/17/2012
Purchased 25 point garage door safety check (advertised on Angies List Big Deal). Derrick arrived on-time and was very professional and pleasant. He told us about the service he would be performing and happily answered all our questions regarding garage door maintenance. His service call was completed in about a half hour and the door operates better now than when it was new. We are very pleased with the results and highly recommend Precision for all garage door maintenance. Very nice group of folks to do business with. A+ rating !
Mike Bremerman
Hanover, MD
Response from Mike Brickner
Thank you! We appreciate our Angieslist customers!
08/15/2012
Derrick was awesome!!! He was very professional, prompt, and helpful. He answered all my questions completely. I would highly recommend him!!
Mindi Seafer
Columbia, MD
Response from Mike Brickner
Thank you for your kind words. We think Derrick is awesome, too!
08/11/2012
Our door was installed by Precision a few years ago. This is. The first problem we've had. Derrick was our service technician and was courtious and fast. Door works great again!
Mark Devault
Columbia, MD
Response from Mike Brickner
Thank you for your kind words and your continued business with Precision. We appreciate our customers!
07/30/2012
Technician came at the beginning of the given time range, did a thorough check of our door mechanism and replaced parts that had broken and that had contributed to the damage of our garage door mechanism. The technician was speedy and courteous.
Brian and Vivian Stone
Ellicott City, MD
Response from Mike Brickner
Thank you for your kind words about Derrick and Precision. We appreciate your business!
07/22/2012
Very prompt service. We are happy with our new garage door openers and the installation. Our technician was John, and he was friendly and knowledgeable. We will definitely use you in the future, and will recommend your company to our friends and family.
Kevin Cox
West Friendship, MD
Response from Mike Brickner
We appreciate your kind words about Precision, and particularly about John. Thank you for your recommendations and your business!
07/09/2012
I was very pleased with how the service call was handled from beginning to end. When I had a problem with making an appointment to have a garage door tune-up later in the month, the person went ahead and fit me in that week. Derrick showed up a little late that day (some jobs took longer than expected) but the company had called me twice earlier to warn that he was delayed and Derrick himself apologized for being late. Then he got right to work and did a tune-up plus ... after consulting with me ... replaced the "rollers" on the garage door. The door now opens really smoothly and quietly.
leah laurange
Ellicott City, MD
Response from Mike Brickner
We try to make sure our customers are informed and satisfied. Thank you for your business.
07/09/2012
Although the timeframe window was not met, I did receive a call stating that the tech was running late. Derrick arrived and assessed the repairs needed for the garage door. Gave us a reasonable price, was professinal and did a great job pretty quickly. I'm satisfied and would recommend Precision to others.
Jacqueline Brown
Jessup, MD
Response from Mike Brickner
We appreciate your comments and your business!
06/19/2012
Derrick conducted a Garage Door Tune-up and installed Ultra Quiet Rollers. He provided the results after his 25-point Safety Checklist inspection, and recommended a lubrication schedule. He was very informative and professional at all times - outstanding customer service and care. I will contact Precision in the future for any garage door issues.
James Parks
Columbia, MD
Response from Mike Brickner
Derrick makes a point of explaining all necessary work to his customers. Thank you for your business!
06/18/2012
Derrick was very pleasant, but unfortunately my opener went crazy right after he left. Kept opening and closing on its own.
John Kassab
Ellicott City, MD
Response from Mike Brickner
Thank you for your comments regarding Derrick. He is an outstanding technician. I spoke with him about this matter. He informed me that you had ordered your own circuit board and could not get the remotes programmed. He programmed the remotes as instructed. Derrick is going to order the proper circuit board and install it. There is a possibility that the board you installed was not done correctly. Please return and review us again once this is corrected.
06/15/2012
The work performed was fine. The prices, however, were not. $125 per spring? $35 per safety cable? I understand that your price builds in labor, but I can buy the same springs for $25 online. Given those prices and the time required to install the pair of springs, I calculate a labor/ overhead rate of $200/ hour. I'm sorry, but I can't see how that rate is justified
Jon Faul
Columbia, MD
Response from Mike Brickner
Mr. Faul,
We appreciate your comments, and strive for 100% satisfaction. Please know that the parts you buy online are not the same superior parts we use. Our springs are 30000 cycle springs, where most are 5-10000. We use only superior parts and back them with our warranty, that you will not get online. Our trucks are fully stocked, and our technicians are trained and cried. We carry workmanship comp I durance, which many companies do not,. Without this, the I juried worker could sue you the homeowner. We are not the most inexpensive company, but we stand behind our work, and are licensed and insured.
05/28/2012
Excellent service; called fifteen minutes before arriving; well mannered gentleman;repairs completed and doors working fine. Thank you.
Shirley Stewart
Ellicott City, MD
Response from Mike Brickner
05/28/2012
Very courteous and professional.
tony simmons
Columbia, MD
Response from Mike Brickner
05/15/2012
I contacted Pecision late in the morning and Derrick came to the house by 3 PM. Within 30 minutes the broken spring was replaced. Customer Service is top notch starting with initial phone contact through completion of work.
Craig Wehr
Ellicott City, MD
Response from Mike Brickner
Derrick is an outstanding technician, and we are happy to have him! Thanks for your feedback and your business!
04/19/2012
Excellent service. Quickly diagnosed the problem and provided several repair options.
David Silberberg
Columbia, MD
Response from Mike Brickner
04/17/2012
Our installer Barry called me before he arrived on time. He explained alternative scenarios to fix my garage door/opener problems and took the time to answer my questions before the work initiated. Upon completion of the installation, Barry showed me how to operate the unit and helped me configure the opener to my vehicle. Professional service and work!
Julian Chang
Columbia, MD
Response from Mike Brickner
04/15/2012
Prompt, professional and efficient
Kevin Arber
Marriottsville, MD
Response from Mike Brickner
04/07/2012
Derrick is personable and knowledgable. Helped explain the problem and gave tips to good maintenance.
Robert Freund
Ellicott City, MD
Response from Mike Brickner
04/03/2012
William showed up on time and was completely professional.I had purchased a tune-up through Angies List. I would not hesitate to call them with any future garage door services.
susan mcguigan
Elkridge, MD
Response from Mike Brickner
Thank you for your kind words. We appreciate your business!
03/26/2012
We were so happy that we could get our garage door fixed the same day we called. We were unable to get the broken garage door opened on our own and were stranded with our cars stuck in the garage - no school or work. Alan did a great job and we are back in business. Thank you so much!!
David Acheson
Glenelg, MD
Response from Mike Brickner
Thank you for your kind words! We hear many positive comments about Alan!
03/25/2012
We recently had an issue with our garage door (broken spring). We called Precision Door and within 24 hours a technician had arrived and repaired the door. Not only were we given 2 different updates about when to expect the technician (The opposite of Comcast...). The technician, Barry, noticed a small change that could be made to reduce the noise and ware and tear on the door and quickly made the changes.
Great job!
stephen braithwaite
Clarksville, MD
Response from Mike Brickner
03/13/2012
Prompt, professional, clean and considerate. Great job overall.
Brendan Cunningham
Columbia, MD
Response from Mike Brickner
Thank you for your review. We appreciate your business!
03/09/2012
Service today was excellent! Timely, professional and efficient. Thanks.
John Turpin
Marriottsville, MD
Response from Mike Brickner
Thank you for your kind words! We appreciate your business!
03/08/2012
We had an intermittent problem with our garage door. I was impressed with the professionalism of Precision from start to finish. I received an email verification of the appointment. The service tech called 15 minutes prior to arrival and was on time. The tech was professional, the Precision truck was spotless, and the problem was fixed. I would highly recommend Precision for any garage door related problems.
Dana Ferris
Woodstock, MD
Response from Mike Brickner
Thank you for your kind words and for your business.we are proud of our technicians and our business!
02/23/2012
We have been very satisfied from the first phone call to the final install. Will recommend! Thanks for great service!
C. Roddy
Clarksville, MD
Response from Mike Brickner
Service Provided
Install Garage Doors
02/07/2012
Excellent service. Thanks for quick response!
B. James
Ellicott City, MD
Response from Mike Brickner
02/07/2012
Very professional, highly competent personable. Derrick was an excellent representative of your company.
C. Warner
Cooksville, MD
Response from Mike Brickner
02/06/2012
Very professional and very knowledgeable!
S. Taylor
Jessup, MD
Response from Mike Brickner
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