average rating based on 1,196 reviews
06/25/2015
Thanks so much for your fantastic service! Barry's professionalism was top notch! And Donald did a fantastic job installing my new garage door! You have a GREAT company!!
Ben Vali
Columbia, MD
Response from Harry
Thank you for using our Precision team!
06/24/2015
Garage door was slow to open and squeaky: Barry was prompt, polite, and efficient. He explained what he was going to do and then after completed explained to me again what he had done. He also made a suggestion to have a once-a-year service on the door just to be sure all was still well. In and out within half an hour!
Gail Golden
Odenton, MD
Response from Harry
We appreciate your business!
06/19/2015
I used Precision for the first time today to repair a nonworking garage door. Mike was the technician and did a thorough job explaining what was wrong and replacing the broken springs and pulleys. He was very professional and got both doors in great shape. Highly recommend Precision for quality service!
Joan Orcutt
Ellicott City, MD
Response from Harry
Thank you for your business and your recommendations!
06/19/2015
Courteous, respectful, prompt, thorough. A totally professional service call.
Richard Travis
Annapolis, MD
Response from Harry
Thank you for choosing Precision!
06/17/2015
I am appalled that you could charge me $49 to tell me that unless I replaced the springs on my door for 500 you couldn't repair/warrant ur work. Today my door is perfect $13 in parts n trustworthy service from a company with honest employees. You should be ashamed to charge a service call fee for such a scam. You wasted a good part of my day for 10 minutes worth of unethical business practices!
Mary Franks
Annapolis, MD
Response from Harry
The $49 is the service charge to come to your home. Our parts are high quality and installed by professionally trained technicians. We don't "bandaid" doors, we fix them properly. We're sorry we didn't do a better job explaining that to you.
06/17/2015
Repairman arrived during promised timeframe and was knowledgable, professional and courteous,
Frank Boyle
Annapolis, MD
Response from Harry
We appreciate your business!
06/16/2015
The torsion spring on my garage door broke on a Sunday morning. I did some searching online and found Precision -- I was impressed that the majority of the reviews were positive, and that for every negative (1 star) review -- somebody had tried to respond to the person who complained. I called on Sunday and had an appointment set up for Monday morning. Barry called us about 25 minutes before he arrived to let us know he was on his way. He clearly explained the options to repair the door and how much everything would cost. He was polite, professional, and had the door working within an hour. He did not have the parts to fix the outside handle, but we expect that he will contact us within a day or two to get that fixed -- and in the meantime, at least the door works again!
Melissa Myers
Severn, MD
Response from Harry
Thank you for your business and your comments!
06/14/2015
Service was quick, and the repair plus a lube made the door work better than it has for a long time.
Vernon Mir
Lutherville Timonium, MD
Response from Harry
Thank you for your business!
06/13/2015
Precision did an amazing job diagnosing and fixing our problem. Mike C and Derrick E were excellent! I would give them a 5 star rating!
Karen Pattanashetti
Lutherville Timonium, MD
Response from Harry
Thank you for choosing Precision for your garage door needs.
06/09/2015
EXCELLENT Service!!! Don't ever hesitate to use this company for repairs. Our door spring broke this morning at 8:00; by 1:00 it was fixed!
Lauren Caro
Baltimore, MD
Response from Harry
Thank you! We appreciate your business!
06/08/2015
Barry understood my problems immediately. He then explained my options to repair the broken spring and cables. I was extremely comfortable with Barry performing the task. He is very professional and friendly. I high recommend Precision and their technician Barry. Excellent Job!!
Michael Wilks
Gambrills, MD
Response from Harry
Thanks for your business!
06/08/2015
5 Star service! My appointment was scheduled between 12-4pm. The Technician Barry called well in advance of the appointment and showed up promptly at 12:10. Barry surveyed the problem and in detail explained what caused the breakage. He replaced my springs, adjusted the door and my opener. Once done Barry in detail showed me everything he fixed and adjusted. He also provided me maintenance tips on how to keep my door and springs maintainable for longer life. FANTASTIC service!
Tim Greenwalt
Gambrills, MD
Response from Harry
Thank you for your business and your review! We appreciate our customers!
06/06/2015
Experienced technician and speedy service! Very pleased with work that was completed.
Nikki Barnhill
Woodbine, MD
Response from Harry
We appreciate your business!
06/04/2015
I did call at 8:30 am for the service, conformation was sent to my email after 5 minutes. Technician called 30 min prior the service, arrived in time, fixed the Garage door, and did fantastic Job! Thank you Brian, thank you Precision! Excellent Job! Real 5 Stars service.
Joseph Vaynerman
Owings Mills, MD
Response from Harry
We appreciate your business. Thank you!
06/02/2015
As I left for work I found the garage door wouldn't open. I had used the garage door earlier that morning, but this time it would only open a couple inches then stopped. I called Precision based on a coworkers recommendation and was able to get a same day appointment. Even better, the technician arrived 30 minutes into my time slot and was exceptional both in professionalism and capability. Thank you for making an unexpected repair smooth and efficient!
DMS
Odenton, MD
Response from Harry
We appreciate your business!
05/27/2015
Mike did an awesome job..Very professional and efficient...
installed a new circuit board, keypad...
Randi Rosenblatt
Woodstock, MD
Response from Harry
Thank you for choosing Precision!
05/26/2015
Mike showed up as scheduled & was very nice & had our garage door all repaired & working in a half hour; very reasonable price too! Very pleased!
Betsey L
Westminster, MD
Response from Harry
Thank you for choosing Precision for your garage door needs.
05/25/2015
Garage door repair. Harry was the technician requested after reading the reviews. We were very pleased with Harry and he was a true professional. We would request him for any further problems and will recommend him to any of our co-workers. From the time of arrival to departure we felt like were treated at the 5-STAR Level. He is very much a GREAT asset to your company. He cleaned up as he went and it seemed like he was in constant motion. Very well trained in all aspects of the job. Thanks for your quick response. Martin (SEVERN)
Martin Shimer
Severn, MD
Response from Harry
Thank you for your business and your comments.
05/23/2015
I was very happy with the service I received from the tech 'Barry', this was the second experience using Precision and Barry, and he was the reason I completed purchase of the openers. The initial call to Precision sent me to a 'call' center, and frankly they didn't know answers to my questions, and had to have a manager call me to answer. I could've called another company in the mean time, but I didn't, I would like to see the person answering the phone be able to answer questions from customers. In fact, they gave me wrong info on the warranty I relied on Barry to answer further questions and he does so in such a detail manner and so polite, it was so nice! He installed two new openers that are awesome.i will certainly recommend precision and Barry to everyone! Thank you so much!
Chris Ahmad
,
Response from Harry
Barry is great! Our customers love him. We appreciate your repeat business.
05/23/2015
They were awesome. Came out within 3 hours of us calling in and were so nice' we would definetly use again!
Jason Horwitz
Baltimore, MD
Response from Harry
We appreciate your business.
05/20/2015
Brian did a meticulous job. Our garage door is working perfectly.
Beverly Zukerberg
Pikesville, MD
Response from Harry
Thank you for choosing Precision!
05/16/2015
Broken on Friday, fixed on Saturday. What more could you ask for
Bill Jankowski
Reisterstown, MD
Response from Harry
So glad you are pleased. Thank you!
05/16/2015
Thank you so much Mike C! He was patient, professional, kind, and fixed our door like new again. He came at the exact time he said he would - extremely understanding and reliable. We've already been recommending him and this company to our friends for future garage door needs. Extremely pleased!
Lauren/anders Yanike
Taneytown, MD
Response from Harry
Our customers love Mike! Thank you for choosing Precision!
05/15/2015
Mike was great at explaining how to properly care for your garage and really QUICK at completing the task.
Jessica Storms
Ellicott City, MD
Response from Harry
Our customers love Mike! Thank you for your business.
05/13/2015
When my Liftmaster door opener came to a grinding halt I called the company number, had to deal w/ their automated directory, entered my zip code and was given but one dealer to choose from. They booked me about 5 days out and had zero interest in doing any better than that. Skipping the company dealer finder I googled Liftmaster dealers and am tickled to death to have found Precision! They were out the next morning, as promised and their technician [Brian] called me when he was about 15 minutes out. Brian was great, offering a range of solutions from outright replacement to simple repair of the unit + some other recommended maintenance. I was very pleased and I believe you will be too.
Peter Bell
Monkton, MD
Response from Harry
We are tickled that you found Precision as well! Thank you!
05/11/2015
Door broke Saturday and found "Precision Garage Door" on Sunday. Made appointment for first thing Monday. Everything went as planned. Appointment made easy and service was fast. The price seemed high but honestly I never got quote from anywhere else so I'm assuming it would be comparable to other companies.
Kenny Chung
Ellicott City, MD
Response from Harry
We appreciate you business! Thank you!
05/09/2015
I called to take care of an issue of our remote controls were no longer closing the door from the vehicle outside the garage. I bought two new remote controls at $50 each, and they are harder to deal with than the previous remotes. I was told you need a straight line for the signal to work, that the opener was too far away to pick up from the street. It worked before when we installed it, but it still doesn't work for us now.
Paul Schneider
,
Response from Harry
With so much interference in the communities, it is sometimes difficult to get a good signal.
05/08/2015
Found Precision via Home Advisor. Had 2 garage doors and 1 opener installed. Very pleased with the entire installation process. The technician was professional and proficient. I would not hesitate to recommend Precision to interested parties.
Elisabeth Bracey
Severn, MD
Response from Harry
We appreciate your comments and your business. Thank you!
Service Provided
Install Garage Doors
05/06/2015
Mike called to let me know he was on his way. He arrived on time and showed me how to operate the garage doors on the house I just purchased last week. He was very helpful and polite. Thank you Mike!
Howard Staff
Annapolis, MD
Response from Harry
Thank you for your business!
05/05/2015
I found your service on the internet and because of the excellent reviews, I decided to call. Barry showed up at the agreed upon time. He explained my options so that I could make an informed decision. He performed the repairs quicker than I thought he would. His work was exemplary. He was courteous and most professional. You have a gold five star employee and company.
Natalie Conway
Columbia, MD
Response from Harry
Thank you for your comments. We appreciate our customers!
More locations
Columbia Area
(410) 988-6205
315 Reviews
Reisterstown | Towson Area
(410) 989-2290
280 Reviews
Severn | Glen Burnie Area
(410) 921-9369
Westminster Area
(410) 753-2133